Return Policy
At HERTROVE, all items are custom-made specifically for you and are not eligible for returns or exchanges. If you have any questions or concerns about your order, please feel free to reach out to us at customercare@hertrove.com.
Order Cancellations & Processing Fees
If you choose to cancel your order, please note that a 4% charge will apply. This fee covers processing costs, including credit card and intermediary gateway charges, which are paid to the respective payment providers and not retained by us.
Damaged or Faulty Items
We take quality seriously and want you to be fully satisfied with your purchase. Please inspect your order upon arrival and contact us within 24 hours if:
- Your item is defective or damaged
- You received the wrong item
To help us resolve the issue efficiently, we kindly ask you to provide photos or videos of the item in its original condition, without any alterations. Any alterations made before HERTROVE has assessed and confirmed the issue will void our responsibility, and we will not be able to offer any resolution.
Color Disclaimer
We strive to display product colors as accurately as possible. However, due to variations in screen displays (monitors, tablets, and mobile devices), we cannot guarantee that the colors you see will match the actual product exactly.
For any further assistance, don’t hesitate to contact us at customercare@hertrove.com.
